Objectives Path

System Administration

• Maintain and monitor servers, networks, and IT systems.
• Install, configure, and update hardware and software resources.
• Ensure system uptime and performance through regular maintenance.

Technical Support

• Provide first-level and advanced technical support to staff and users.
• Troubleshoot hardware, software, and network issues promptly.
• Document support tickets and solutions for future reference.

Cybersecurity & Data Protection

• Implement and enforce security protocols to protect systems and data.
• Perform regular backups and disaster recovery testing.
• Monitor for and respond to security threats or breaches.

Network Management

• Configure and maintain LAN/WAN, firewalls, routers, and switches.
• Optimize network performance and resolve connectivity issues.
• Manage internet access and user permissions.

Software & Application Management

• Deploy and manage enterprise software tools and updates.
• Support users with application-related issues and training.
• Collaborate with departments to customize and improve software usage.

Asset & Inventory Management

• Keep records of all IT assets, including hardware and licenses.
• Recommend and assist in procurement of new technology resources.
• Retire and dispose of outdated equipment securely.

Project Support & Innovation

• Participate in planning and execution of IT-related projects.
• Research and recommend new technologies for organizational growth.
• Support digital transformation initiatives.

Compliance & Documentation

• Ensure compliance with IT policies, standards, and regulatory requirements.
• Maintain documentation of systems, processes, and configurations.

Training & Capacity Building

• Conduct IT orientation and training for new staff or technology rollouts.
• Develop manuals and user guides for systems and procedures.